Santa Clarita Custom Air, Inc. - Reviews | Newhall, CA HVAC Company

Very professional technicians. They know what they’re doing and don’t over charge either! 👍🏻

Always great service. Neal has been our technician for our family for years. Always helpful, caring and wonderful to work with.

I have worked with Bob and Tom for many many years for our business with tremendous success and no complaints. So, when I needed a complete assessment of my home HVAC and ventilation, of course I called them. Bob and Tom came out and spent over 90 minutes in all of the nooks and crannies to give me their best evaluation and write up. Over the last 2 days their team was here and, for a very reasonable charge considering the scope of work and the results, my 3400 sq. ft home is now functioning as it should! I couldn't be happier with them and their team. They are EXTREMELY knowledgable and very fair in pricing. Can't go wrong with Santa Clarita Custom Air!

When you see water leaking from your HVAC second drain (that's the pipe you see sticking out of the stucco above a door or window) you need to call to get your unit serviced to clear the line. I called my go to guy Scott R and found the referral was to SC Custom Air. Scout had retired. I checked the review and discovered that this company had done one repair for me when they noticed a cap missing while they were working on my neighbors home. Also a good friend was mentioned in a review so I took a chance and was glad I did I confirmed they were lic and bonded and had 30 years under their belt . They came out same day and the rep was both professional and with in the time line promised. They did the job fast and with care. What more could you ask. The charge I felt was a good value and if needed I would call them out again.

Amazing service & excellent work. Our AC unit died during our recent hot spell. Bob Lucas's crew helped us after hours, on a weekend. They installed our unit & have maintained for us for over 10 years. I can't say enough good things about them to express my gratitude. What's more, their charges were very reasonable. I highly recommend this business.

Life savers!! Top notch service. No band aid repair!! Fixed it, and then some!! Here's to a Cool company, and a COOL, CHILLY weekend!
Thanks Bob!!!

I have been using this amazing company for over 30 years. They are professional, friendly, fast, prompt and always clean up when they are finished servicing my HVAC system. Neil, and Alister are the most wonderful technicians. The owners Tom and Bob are kind and honest. I highly recommend them for all of your HVAC needs.

Thank you Santa Clarita Custom Air. Your team did a wonderful job and a really great price. Could not be happier from start to finish. Bob and Tom really know their business and know how to treat their customers like royalty. Thank you again and your wonderful team! A+++

Couldn't be happier with my experiences with SCCA. I've been using them for years. They replaced my HVAC system when it finally needed replacing. They are readily available when service is needed. I just recently had great service from Alastair for an annual check-up which revealed the need for resealing all the spiral ductwork on the roof. He was back in a week and performed the work in an hour. Highly recommend SCCA!

Excellent company. Put new HVAC system in early summer. Came back today to install new ductwork. Crew is punctual, neat and efficient I would highly recommend this company to all my family, neighbors and friends! Bob the owner and Tom his right hand man are personable and very knowledgeable!

Great, timely service!!! With the heavy winds causing havoc with my HVAC system, these guys were able to get it up and running again on the same day. Thank you!!

This is the second time I have used this company and both times the experience has been positive. Scheduling was easy and the details are accurate. My technician was friendly, professional and informative. Everything was explained and demonstrated during the inspection. This company was a referral from my Sister and my Mother and a good referral!

Tom and Bob do a great job! He helped me and my parents finally fix a persistent problem with our A/C unit when no one else could. He was patient, kind and extremely responsive to every question we had along the way. Alistair was the worker who came to do the work in the condo and he was thorough, intelligent, nice, and respectful. I always felt comfortable and satisfied with everyone at SCCA. Thank you so much for your help and professionalism!

I called and asked to talk about replacing my Air Conditioner which was 30+ years old. They sent out a Technician and he looked over my unit and gave me a quote for a new unit and Coil. The next day one of the bosses and the owner came out and we discussed some options and tentatively scheduled the replacement day subject to availability of equipment. Later that day(Tuesday), I received a call confirming that the work would be done on that Friday beginning at 8am. The workers arrived on time and the work was actually done a little early. Everything is up and running. Thank You.

Bob Lucas & Tom Chappel came over for an estimate for a new unit & condenser and living in a Condo complicates EVERYTHING. Both of them gave me peace of mind and the comfort & trust I needed from an honest A/C company. They took care of handling my homeowners association & city permit. On the day of installation, the crew was professional and focused. I met the Foreman Clark and the crew: Alistair, Rafael, Miguel, Roberto & sorry I forgot one name. Work was completed in one day and I love my Carrier unit. I even got new grills and an awesome Honeywell thermostat. I'm very happy, my Condo feels brand new!

Got a very fair estimate. Said the workers would arrive at 8. They were on time, finished the installation of both furnace and Air conditioner plus showed us how to set up the thermostat on our phones and were done by 2:30. Everything was cleaned up nicely. Bob Lucus is a great company.

Highly recommend them.

I called Santa Clarita Custom Air to check out a problem on the AC system of a rental property I own. They responded the same day and fixed the problem. I thought it might be an expensive repair, but they were able to find the problem and fix it for a reasonable price.
Very honest and friendly.

If you are looking for a company that prides itself on getting the job done right, then Santa Clarita Custom Air is who you should call. We had an excellent experience with the company recently when they replaced our thermostat and relay. Our technician was pleasant, very knowledgeable and tenacious. He didn't rest until the unit was working as well as it could. The office staff was helpful and organized. They are pros. They know what they are doing. Would use them again in the future.

These guys are great. My condenser fan went out at the worst time, 100 degrees +. I called and got an appointment for the next day (unheard of in a heat wave). They came out, quickly diagnosed the problem and actually had the correct fan motor on the truck. The job was done in under 1 1/2 hours. My air is working better now than it ever has in the 8 years I've lived here. Before the repair, on 100 degree days, my air conditioning would not cool below 78 degrees. Today was 100 degrees and the air conditioning held at 74 degrees. I Highly recommended Santa Clarita Custom Air.

I've been using them for over 20 years. Respectful, always on-time and offers very fair prices. They do the annual maintenance service at my home, as well as, have replaced the a/c system, heater, and ducts in the attic. Highly recommend Bob Lucas SANTA Clarita Custom Air.

I have been using this company for years and have even recommended them to friends. Recently our heater went out during in this unusual cold spell we've had. I callled and Neil came out, found the problem which was a broken part. He ordered it from an out of state company, not his fault that it's no longer locally available. Neil did an outstanding job as usual, we really appreciate his skill and knowledge. I'd recommend them for heating and air conditioner work 100%

The team at Santa Clarita Custom Air are the best in the trade, from the office staff to the service technicians and installers! I especially appreciate the professionalism and follow-through from Tom Chappel. Even during the heat wave we’ve been having that creates a huge challenge for air conditioning companies to handle all the service calls and keep customers happy, Tom and his team have done a stellar job. I highly recommend Santa Clarita Custom Air! Chris Hoefflin

I have a home warranty. After going back and forth with them and waiting for a appointment days out I called this company who does my servicing every year.

They came out same day and showed me exactly what was wrong and options for fixing it. I paid a great price for fixing an issue. Even though I paid more than just home warranty it was worth it for knowing what's going on and that it won't break again. Love this company for the honest and knowledgeable work.

Our heating unit wasn't working and it was 61 degrees in our home. I called John Murray Plumbing and they recommended Bob Lucas at Custom Air. Bob and Tom not only fixed the problem but explained how to trouble shoot if we have another problem that would make it easier for them to find the problem. They both were polite and funny, the whole experience was pleasant and I would recommend them to anyone.

First time using them. The technician (Randy) was very helpful and friendly. Would recommend them

I would highly recommend Bob Lucas' Santa Clarita Custom Air for air conditioning and heating. Our furnace stopped working. I am so grateful that Bob and Tom were able to get it fixed on Christmas Eve! Bob and his team not only offer excellent customer service, but are also very experienced and their services are very reasonably priced.

Had these folks replace by old 3 ton HVAC unit in a very tight attic environment with a new Carrier Unit w SEER 16 condenser. During the summer months I saved about 33% off my electric utility bill.

The crew that did the work were here two straight days removing the old equipment and installing the new. They were very clean doing the work under very difficult attic conditions.

Really appreciated their care and concern for the customer.

We needed to replace our air conditioning system. I can't say enough about the positive experience we had.

The professionalism of Bob's team was amazing. They were honest, prompt and price was fair. The technicians were kind and very respectful of our time and home, which is greatly appreciated, "Thank You" for providing expert service.

I highly recommend

As honest and fair as they come. Bob and his teammates are all top notch. They just put in a Carrier AC unit at my Newhall house and the whole job went flawlessly. Saved the day too because it was super hot and humid and my old unit had quit. Within 3 business days of my call we were back up and running. Thanks Bob!

A great job! They worked with me to get the best price and then did a fantastic job. They quoted me for basic registers, and then over-delivered with super fancy air diffusers. Tom was in constant contact with me, even though they were booked solid with the big heat wave we've been having.

Highly, highly, highly, highly recommend!!!

Has done our HVAC installation, service and repair at home and office for over 30 years.

ALWAYS responsive, does quality work and priced fairly. Could not ask for more

We wouldn't let anyone else touch our central air and heating unit. Santa Clarita Custom Air is HONEST, skilled, reliable, fairly priced, and friendly. We are so happy to have found them.

After living in the same home for 27 years, we are slowly starting to replace units that are not functioning well. Two years ago we replaced the air conditioner. I interviewed 5 businesses and decided to hire Santa Carita Custom Air. I waited two years to make sure the unit ran perfectly, and when it did, I hired the same company to replace my old "light it yourself with 20 matches" furnace. Santa Clarita Custom Air sent the same two technicians, Rafael and Juan, to replace the unit. 4 and a half hours later, I have a quiet furnace and more importantly, I'll never have to light another pilot in the dead of winter! The men also serviced the air conditioner free of charge. I highly recommend this company.

I’ve been doing business with this company for over ten years. They are very professional and a pleasure to deal with. I believe their prices to be fair and inline with most companies of this type. If they say they will be at your home at certain time they are or they will let you know if they are running behind. I highly recommend them.

Called Bob Lucas owner of Santa Clarita Air after paying another company $190 for work that didn't last a day. Santa Clarita Air dispatched Casey to our home within hours. Casey diagnosed trouble and due to icing problem had to return next morning. Our air is up and running better than ever. Company and employees are are pleasant and honest. Pricing is given up front. We have an older unit, but were not pressured to replace it. We requested price of new unit for further reference, which Casey gave us. At the same time he offered hints to keep ours running for several years. I do recommended this company for honest and fast service.

A friend told me about this company and I had them come out for my annual air conditioner-heater maintenance. I could not be happier with my decision. The technician was so professional, knowledgeable, clean and careful with my floor and walls. He answered all my questions and was very respectful. What a pleasure to have a company made by honest people. If you are looking for a reliable company to help with your air conditioner and heater, do not hesitate to call them.

What an awesome team!!

We reached out to Santa Clarita Custom Air Inc for help removing a condenser. I called and spoke with Tom and set up an appointment. Tom and his team were right on time and performed the services as previously explained.

When it came time to hook the unit back up the team was back right on time and got the unit back up and running.

We are extremely fortunate to have found such a rockstar team. We will absolutely keep Scv custom air in mind for any future work.

Thanks guys!!

Five star service. Yesterday my air stopped working during our 100degree plus heat storm. I called SCCA knowing they were closed as it was Sunday but I wanted to get my name on the list. I received a call back at 7:10 before they officially opened and the r repairman was at my house at 8:00. Instead of telling me my 26 year old unit needed to be replaced. He simply replaced a part for only $300 and went on his way. If you need AC service call bob Lucas at Santa Clarita custom air!

I just love this family owned and operated company. Bob and his team don't just sell, install and repair equipment. They are problem solvers that love what they do and do it with pride & integrity! Thanks Santa Clarita Custom Air...you're a cool bunch of guys, hehe

Great service from great people who have been servicing the SCV for years.

Bob Lucas and his team are the best! After purchasing a new town home a few years back, my ac/ heating unit broke and I need a whole new unit! Bob and his team worked quickly and efficiently in installing a new unit for me. They were fair and honest and I would never ask anyone but them to come back for any issues I may have in the future! They are the type of people you send to your moms house!! Highly recommend them!!

Bob Lucas and his staff saved the day for our home in the 100 degree heat. They gave us a quote which was fair and reasonable. They repaired our AC within one day and all staff were on time and professional. They explained exactly what the problem was and solved the issue. The staff had to work in the extreme heat and still had a smile on their faces. We highly recommend this company. Thank you Bob!

Frank came out when it was 115 degrees out and fixed our broken AC unit quickly. He then realized that the unit wasn’t as efficient as it should be and fixed the too. Frank has worked on all 3 of my houses for the last 10 years. He is super classy, reliable, hard working, and honest guy!

This is the 2nd time Santa Clarita Custom Air has saved me! Replaced the motor in my AC compressor 2 summers ago, then the furnace was acting up this week. Neil showed up RIGHT ON TIME and had the problem diagnosed & repaired in 30 mins. Works better than it has in 5 yrs! Thank you!

I read the one review on Santa Clarita Custom Air and was wondering why they only had one review if they are that good. I hired them to put a new Air conditioning system in my house (as it never had central air). They (Bob Lucas and a technician) came out within one day and gave me a quote. Bob said the job should take three days and guaranteed that I would be happy with the work they perform. The system was installed within three days as promised and works fantastic. The technicians cleaned up each day, didn't leave any dirt laying around, and were very professional. Bob states that customer service and satisfaction is his most important goal. He accomplished both on my job. I would recommend Santa Clarita Custom Air to anyone including my relatives that need air conditioning work done. I only wish they did other work like bathroom and kitchen remodeling. It is extremely hard to find honest and reliable contractors, Bob Lucas is both honest and reliable.

We have used Bob Lucas Santa Clarita Custom Air since 1992. They are always on time ,courteous , and their knowledge of the heating and air conditioning systems are absolutely superior to other companies out there! BOB LUCAS AND HIS WORKERS ARE VERY HONEST PEOPLE. They will not take advantage of you.

Professional from start to finish. We had a problem (with the roof on our house) arise during installation and they offered several solutions, including letting us bring our own roof guy in. The owner Bob Lucas personally came to our house a few times. Great guy! When they left after the job, my property was cleaner than when they arrived. Price was the best we found and they finished ahead of schedule, even with the roof problem we discovered.

Outstanding job! It started with Bob and Tom explaining the job and doing the estimate. They explained everything in all the detail that I wanted. Price was very fair and reasonable. The work itself was done in a professional, curteous, and timely manner. The guys who did the work were excellent. They did a high quality job and explained everything. I couldn't have been more satisfied. I would highly recommend Santa Clarita Custom Air for any and all HVAC work. Great Job!!!

We were impressed from the beginning to end with the knowledge, professionalism, and work of the entire crew! Patrick, Tom, Clark, and Fernando are to be complimented for all of their hard work. We are extremely pleased and would HIGHLY recommend your work to anyone who asked.

Everything was completed professionally, promptly, and with great care. The staff worked together as a well tuned team. Each staff member was knowledgable in his own right. I never leave feedback, but these guys deserve the best.

All work was done in a very competent and curteous manner. All three installers were very helpful in explaining what they were doing. It was a day and a half job, yet cleaned up both times when they left. Thank you again so much.

The installers showed up on time. They worked effeciently and were finished in half the time I thought it would take. The finished unit looked fantastic.